Which action is crucial for ensuring customers successfully adapt to new features?

Offering personalized training or demonstrations is essential for ensuring customers successfully adapt to new features because it creates an opportunity for tailored guidance that addresses the specific needs and concerns of individual users. Personalized training allows the customer to ask questions in real-time, practice using the new features with expert assistance, and gain a deeper understanding of how to apply those features to their unique situations. This supportive learning environment can significantly enhance the customer's confidence and competency, leading to a smoother transition and greater satisfaction.

In contrast, merely sending an email blast lacks the interactive component that aids understanding, while providing a user manual without assistance may leave customers with unanswered questions or confusion about the new features. Additionally, waiting for customers to ask questions may result in delays and missed opportunities for proactive support, which can hinder their adaptation process.