What should be your first action upon receiving a customer call?

Greeting the customer and introducing yourself sets a positive tone for the interaction. It establishes rapport and shows the customer that you are attentive and ready to assist them. This initial step is crucial in customer service as it creates a welcoming atmosphere, which can enhance the customer's experience and confidence in representing the company. A friendly greeting signals to the customer that they are valued and that their concerns will be addressed with professionalism and care.

Establishing this connection right away also allows you to assess the nature of the call effectively. It provides the opportunity to listen actively to their issue, ensuring that you can provide the right support or information. This approach encourages open communication and helps in resolving the customer's needs more efficiently.